Shipping
We deliver Australia-wide. Expected delivery times vary depending on location, from 3-5 business days for NSW and Metro areas, to up to 14 business days for Northern Territory and remote locations. We do not ship overseas. Free shipping is offered on orders over $200 with the exception of WA. Orders rom WA will receive free shipping on orders over $400.
Refunds
If your order is delivered in a damaged state we will need to hear from you with images of the goods within 24 hours of delivery. Items will be collected in their original packaging for an assessment by the courier. If you are dissatisfied with your wine, please contact us at info@themulledwineco.com.au and we will refund any single opened bottle. If you have purchased a case, you may return unopened bottles for a full refund. This policy is offered in good faith, to be used only in genuine cases.
Environment
We aim to run our business with as small a footprint on our planet as possible. To that end we use only 100% Australian wine and all our bottles are manufactured here in Australia. With the exception of some of our spices, we use Australian-grown (some organic) raw ingredients and most of our packaging is reusable and/or recyclable. We provide discount incentives for bulk orders to minimise deliveries, and if you live locally come find us at an event and avoid the delivery altogether! This is only a starting point. Waste, transport, reuse and recycling are at the forefront of our minds in every decision we make.